Thought my Sony was a goner, but Nick's helped me solve the issue. Thankfully was able to help and saved the TV from the landfill.
The piece was working perfectly. We now have a working TV. The service was efficient and quickly absolutely wonderful
Works perfectly and saved us from having to redo our kitchen. Our model is odd sized (40”) so if we could not have had it fixed it would have need a huge issue. Thanks so much. Ironically my friend has the same range and same issue. He will be sending his in as well.
Reasonably priced and quick to get product back. Will definitely recommend.
The items purchased were exactly as advertised, and worked perfectly. The instructional video was also excellent and allowed me to fix my stove myself, saving me thousands of dollar (not having to buy a new stove). My only complaint, which is the reason for the 4 star not 5 star review is that I paid the extra money for the 2 day shipping, which it did ship in 2 1/2 days. The issue was it took 5 days for the package to be delivered to the shipper so they could send it to me. Hence with my 2 day priority shipping, it still took 8 days to get my package to me.
Thank you for the detailed review. I’m really glad the parts and video worked perfectly and that you were able to fix your stove instead of buying a new one.
You’re also right about the shipping experience. You paid extra for 2‑day shipping, and because it took us several days to get the package out the door, the total wait ended up around 8 days. That’s on us, and I’m sorry we didn’t meet the speed you were expecting.
For anyone reading this, there are two parts to how fast you get a repair kit: our processing time before it ships, and the carrier’s transit time. In this case, our processing time was slower than it should have been, which meant the 2‑day option didn’t feel like 2‑day shipping.
We’ve since tightened this up so repair kits ship within 2 business days, and we’re updating our product pages to clearly show both processing time and shipping options so expectations match reality.
As a thank you for your patience, we’ve refunded your shipping fees.
Really appreciate you trusting us with the repair and taking the time to share what went well and what didn’t, it helps us get better.