FAQ

How does your repair service work?
Most of our customers are not local, but instead from out of town, out of state, and even out of the country. If you are one of these customers, you will need to securely package and ship out your defective circuit board/module/device to our repair facility here in Tucson AZ.

To begin the repair process, open up the search bar by clicking on the magnifying glass in the top-left corner of our website to bring up the search bar. Then type in the part number, the board number, or the model number of the device itself into our search bar at the top left corner of the website. All available listings that match the provided number will then pop up. If you are uncertain of whether we can repair your part or you cannot locate a service for it, you will need to fill out our contact form which you can find under our contact us page.

Once you have located your desired listing, add it to your cart, and proceed to checkout. As soon as you have completed checkout, an automated email will be sent out with shipping and packaging instructions. If you do not receive the email, please make sure to check your spam folder. Likewise, please ensure to follow all instructions found in the email to ensure your board arrives safely. You should also log in to your customer portal account in order to upload your symptoms and other information which might be important for our technicians to be aware of, to ensure the no delays in repairs upon arrival.

Warranty:
All repair services come with our standard 1 Year Peace of Mind Warranty. The warranty period begins on the date the courier confirms delivery of the item.
Extended Warranties are available on select devices. Please see listings for details.

Turnaround time:
We strive for an average repair time of 3-5 business days from the date your package is processed. This is not a guarantee on time. Delays can and do happen, we are all people with families and lives outside of work, please understand we do what we can to provide the best repair services we can for every order, no matter how long it takes.

Certain specific services offer expedited turnarounds. Please see listings for details.