FAQ

How does your repair service work?
Most of our customers are not local, but instead from out of town, out of state, and even out of the country. If you are one of these customers, you will need to securely package and ship out your defective circuit board/module/device to our repair facility here in Tucson AZ. 
In order to begin the repair service process, you will need to fill out our contact form which you can find under our contact us page, or if you already know what service you need, type in the part number, board number, or model number of the device into our search bar at the top left corner of the website. 
Once you have located your repair, add it to your cart, and proceed to checkout. Once completed, an automated email will be sent out with shipping, and packaging instructions. If you do not receive the email, please make sure to check your spam folder. Make sure to follow the instructions in the email, and log in to your account in order to upload your symptoms and other information which might be important for our technicians to be aware of. 

Warranty:
All repair services come with our standard 1 Year Peace of Mind Warranty. The warranty period begins on the date the courier confirms delivery of the item.
Extended warranties for 2, and 3 years are also available at the time of purchase. Please contact us for more details regarding extended warranties.


Turnaround time:
Certain repairs can qualify for expedited service with a 1-2 business day turnaround. Please contact us for more details regarding expedited services.

For none expedited services, we strive for an average repair time of 3-5 business days from the date your package is processed. This is not a guarantee on time. Delays can and do happen, we are all people with families and lives outside of work, please understand we do what we can to provide the best repair services we can for every order, no matter how long it takes.