Thank you 🙏 done in timely manner. Great communication. I will definitely refer you guys !
Would have liked to have a more detailed explanation of what was wrong and what the repair process was.
Hello David,
I apologize for not providing more information in your ticket regarding the repairs performed to your unit. We don't always provide that information as it can get technical but also because we do already have the information provided on our Youtube channel showing exactly what parts are replaced and why. For your unit specifically, I have reviewed my technician's notes, and they stated they found an issue with the clock line signal being out of spec. This caused the processor to be unable to properly communicate with the rest of the motherboard thus explaining why the unit was unable to fully boot up. In order to resolve the issue and bring the signal back within spec a pull-down resistor was installed.
Additionally, the CMOS battery was changed as they typically due fail after 10 years.
To check out the videos posted on our Youtube channel please see the link below:
https://youtu.be/fyGuEtLl5-4?si=GnZlY6sqgDwXuu5_
If you have any further questions, do not hesitate to reach out.
Thank you
-Nicholas
Although their system to keep me updated of my units problem and fix didn’t work very well their repair was top notch! I could see no physical evidence of the repair on the motherboard chip. I’m told the chipset that failed was a surface mount chipset. It required specialized equipment to remove and replace this chipset that would apply heat to de-solder the tiny pins and allow removal then reverse the process to solder the new chip in. This was all handled without issue as the motherboard look brand new as far as I can tell. And their return shipping was very fast! The NAS works. I’m very happy with their service.
Hisense 75H6570G 273265 267114 RSAG7.820.9782/ROH Mainboard Repair Service
My Synology was repaired in a week and returned without damage. I guess my only quibble, and I guess it is a small one, is that there was no explanation of the problem, what parts were replaced and was an explanation oa any other possible problems were identified and rectified. All-in-all I am very satisfied with the repair and speed of return of the unit.
Hello Monte,
I apologize if it seemed we did not provide you with the details of our repairs. The reasons we typically don't provide those deatils is because we have publicly documented the repairs performed on these units on our Youtube videos one of which I will link below:
https://youtu.be/3-iLMm7ppUA?si=dwWNTLSX86DXBge_
To summarize the repair, regardless of the fault with your unit, we always replace the SMD transistor at location ID Q4, install a pull down resistor between the clock signal line and ground, replace the CMOS, give the unit a quick clean for dust, and replace the extremely small SMD resistor on the power supply as shown in the video.
If you have any additional questions, do not hesitate to reach out, I would be happy to clairify further, and if you feel inclined to update your review to 5 stars, I would be very greatful :)
-Nicholas Arnaud
