Very pleased with service - timely and correct!
Problem: TV wouldn’t turn on.
- Repaired & tested circuit board
- Installed board on TV
- TV turned on for like 1 second (Samsung logo came on) and then left side went black & right side had lines.
- I didn’t want to spend any more time or money on TV so it was trashed.
- Nick’s repaired board, maybe something else was wrong with board. Initially the TV wouldn’t turn on at all.
Isaac,
We pride ourselves on providing industry-leading customer service and support. For anyone else reading this review, please take advantage of that! We are available to help you troubleshoot via email or phone. All repairs are covered by a 1-year warranty, which means that if there are any issues with your repaired mainboard, such as lines on the screen, we will take care of it at no cost to you. Shipping, parts, and labor are all covered under warranty.
Isaac, I do wish you had reached out to us to inform us you had issues with your repair before deciding to discard the TV and the repaired circuit board. We could have shown you how this issue could have been resolved simply by adjusting your ribbon cables. This is a common post-repair fault that occurs when ribbons aren’t perfectly aligned and can usually be fixed by readjusting them.
All boards are thoroughly live-tested in a TV after repair to ensure full functionality. That said, if the board had still been defective, we could have either replaced it for you or, as mentioned above, covered return shipping to have it rechecked by our team.
If the TV can be retrieved safely from the trash, I highly encourage you to readjust your ribbons and try again. If the issue persists, please send us a picture of the screen and how it is displaying those lines, as that will give us clues to what could be causing the fault. We will do everything we can to assist you through this repair.
- Nick
Nick's brought back my dead 1815+in no time flat ! Great service!
Fantastic service. Great price, great communication. I knew where the repair was in every step. Installed the power supply when it came back and everything fired up perfectly.
Land Rover Range Rover Sport HSE 2005-2009 LR014552 YAH500220 Instrument Cluster Board Repair Service