• The TV is probably the issue

    • Lines or distortion on screen
    • Apps not working properly
    • TV Turns on, faint glow on screen but no picture
    • TV has audio but no picture
    • Other faults contact us first
  • The Box is probably the issue

    • TV is completely dead, no standby light
    • HDMI ports don't work
    • TV shuts off intermittently
    • TV is stuck on the boot screen
    • One Connect Box Not plugged in error message

If your symptoms match the right side, go to Step 2 to find your box number and search our website to find the right replacement or repair. 

Identifying my One Connect Box part #

Step 3 enter your One Connect Box part number into the search bar. Find the listing that matches your box and choose between buying our refurbished box and get your TV working in a couple days or our budget Mail‑in Repair which is cheaper, but takes about 1–2 weeks.

Find your replacement One Connect Box